FAQ

Hosting FAQ

1. Q: How is cloud service compliance ensured?

A: We provide a cloud platform service model with a compute resource pool offering hybrid cloud services. Customer isolation and sensitive operation restrictions are implemented.

2. Q: What is the revenue model and distribution?

A: We adopt three distribution models: Serverless, Pod, and Idle Mining. Assuming the base income is X, the Serverless model generates 2X income; the Pod model generates X income; and the Idle Mining model generates 0.5X income. These three models ensure stable and reliable device income.

3. Q: What are the methods for resource hosting and release?

A: We currently use flexible hosting, allowing withdrawal at any time, making it convenient to coordinate device hosting and release as needed.

4. Q: How is revenue clarity and division ensured?

A: We use AB accounts for billing representation. The A account is the company account, which can view all income and device statuses. The B account is the personal account, which can view all data from the company account as well as personal profit income and detailed billing information.

Common Issue Troubleshooting

Issue	Solution
Agent startup failure	Check Docker service status and API key permissions.
Node status shows Offline	Verify network connectivity (telnet api.submodel.ai 443).
Task scheduling failure	Confirm resource tag matching and sufficient resource quotas.
GPU not recognized	Reinstall NVIDIA drivers and CUDA toolkit.

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